Privacy Policy

Introduction

WebShield Solutions ("we", "us", or "our") is a technology company based in Thika, Kenya, providing web development, application development, hardware & software maintenance, and related digital services. We operate the website webshieldsolutions.co.ke.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name and email address when you fill out our contact or enquiry form
• Phone number if you choose to provide it
• Project details and business information you share with us
• Email address when you subscribe to our newsletter
• Messages sent through our live chat widget

Information collected automatically:

• IP address and general geographic location (country/city)
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies (see Section 4)

How We Use Your Data

We use the information we collect to:

• Respond to your enquiries and provide our services
• Send project updates, invoices, and service-related communications
• Send newsletters and marketing updates (only with your explicit consent)
• Analyse website usage to improve user experience and content
• Prevent fraud and ensure website security
• Comply with legal obligations under Kenyan law

We rely on the following legal bases for processing your data: consent (for marketing emails), legitimate interest (for analytics and security), and contractual necessity (for delivering services you've engaged us for).

Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our website. You can control cookie usage through our cookie consent banner.

If you decline cookies, the site will still function but analytics and the live chat widget will not load.

Data Sharing

We do not sell your personal data. We may share your data with trusted third parties only in the following circumstances:

• Google Analytics — anonymised traffic data for website analytics
• Tawk.to — live chat messages and support history
• Email service providers — to deliver newsletters you subscribed to
• Legal requirements — if required by Kenyan law, court order, or government authority

All third-party providers we use are contractually bound to protect your data and may not use it for their own marketing purposes.

Data Storage & Security

Your data is stored securely on servers located in Kenya and the European Union (for cloud services). We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Password hashing and secure credential storage
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal data

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

Your Rights

Under the Kenya Data Protection Act (2019) and the General Data Protection Regulation (GDPR) where applicable, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a portable format
• Objection — object to processing based on legitimate interest
• Withdraw consent — unsubscribe from marketing at any time

To exercise any of these rights, email us at privacy@webshieldsolutions.co.ke. We will respond within 30 days.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. For significant changes, we will notify newsletter subscribers by email.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer: